“A lie gets halfway around the world before the truth gets its shoes on”-Proverb with multiple attributions
Do you remember the game telephone? One person would say a sentence and everyone would have to repeat what the sentence and the last person would say out loud what they heard. Usually it was far from what was originally said and gives the group a good laugh.
We’re seeing a lot of “telephone” when it comes to what is going on with the recent uprisings and protests (I refuse to call them riots). One recent example is the use of black squares and #theshowmustbepaused and #blacklivesmatter.
First a little backstory……
Jamila Thomas and Brianna Agyemang are two Black women working in the music industry who wanted to create an initative to support Black Lives Matter and to honor George Floyd, Breonna Taylor and Ahmaud Arbery (among so many others) who were victims of racially focused murder. They suggested people use the hashtag #theshowmustbepaused on Tuesday, June 2, 2020, refrain from posting about their upcoming projects and show support for Black artists and creators.
As word spread, others outside of the music industry decided to co-op the initiative (perhaps in an effort to help) and as it got passed around “telephone” style. It soon became generalized support where people would post an image of a black screen and tag it with #blacklivesmatter. This shift took off and spread like wildfire. An attempt to amplify voices by hopping on to a coordinated effort sounds great, right? Well, not exactly.
Unfortunately, changing the hashtag had a secondary and more problematic effect. It pushed down much needed information about where to give donations, resources for those in need and bearing witness to the protests going on. If you searched Instagram for example, all you would see was an ocean of black and no word on what was going on or how one can help. It made something that was designed to speak to a community from another community and caused harm instead.
Why is this important?
Yes, we’re in a time of crisis and your employees, coworkers and customers want to know where you stand. Yes, I understand the desire to want to get a statement out and show support very quickly. Yes, I understand you don’t want to be seen as uncaring (or worse).
However, it is better to take a breath, do a little research and make sure you won’t have egg on your face. As I like to say, don’t let your desire for clout get you embarrassed.Tweet
So what do you do?
- Search and attribute. If you see a hashtag (or video/post/action/etc.) making the rounds, find out where it started and what the purpose is? Is it a call to action? A note of awareness? A way to get some jokes off?
- Ask if you need to be part of it. Sometimes, it’s better to express solidarity and how you and others can help. You don’t need to hop on every trending topic
- Have people in place to monitor (and compensate them). Just like asking your kids what the latest dance is, there should be someone on your comms team that has a finger on the pulse of what’s going on.
- Share truth where there are lies. When you see something being misused or incorrectly attributed, you can share the truth (especially if you have done #1)
A lie may move quickly, but we can prevent it from causing more damage than it needs to by being aware, doing our research and having a plan.